Every customer must be at least eighteen (18) years of age in order to sell precious metals to Arnold Jewelers. As the seller, customer must be the actual owner of any and all property sold or attempted to be sold to Arnold Jewelers, and every customer must be acting on his or her own behalf and not as the agent or representative of another person. Arnold Jewelers may, but shall not be obligated or required to, request documentation or other proof of compliance with the requirements contained in this paragraph.
Damaged packages:
Arnold Jewelers reserves the right, in its sole discretion, to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered with and any such mail, envelope or package will be returned by the Post Office to the customer. Arnold Jewelers shall have no liability to any customer for any such attempted delivery or return of any such items.
Package loss:
Arnold Jewelers cannot be held responsible for parcels, send by the customer, that become lost in transit to our store. In the event of a loss, the customer agrees to contact the shipping carrier to resolve this matter, and not hold Arnold Jewelers responsible. To prevent such loss, we recommend sending packages with "Delivery Confirmation" service through the US Post Office, or send valuable packages by registered mail.
Shipping methods & credit:
Each customer is free to ship silver goods to Arnold Jewelers by any method or shipping carrier he or she chooses. Arnold Jewelers will issue a shipping credit, one per customer, at the time of processing to assist customer with shipping expense. Shipping credit per customer shall be dispersed as needed, at discretion of Arnold Jewelers, and shall not exceed $15.00 US dollars. If inbound shipping for customer's package is less than $15.00 US dollars, customer shall not receive the difference between the $15.00 shipping credit, and customers actual shipping fee as a credit to his or her order. The is credit shall be used as needed, when needed.
Non-silver goods:
Arnold Jewelers shall not be required to ship unwanted "non-silver" goods, send to Arnold Jewelers, back to the customer at Arnold Jewelers expense. Arnold Jewelers agrees to store such items from customer for a period of 30 days until customer can arrange return shipping back to customer. This particular policy protects Arnold Jewelers from excess loss due to return shipping, also from competitors shipping us unwanted goods intentionally in the hope of undermining our buying program.
Hold period for in store sales:
Arnold Jewelers is required, by law, to hold items purchased by walk in customers for a period of 15 days. If you are a seller of such item (s), you shall have a period of 15 days to buy your items back from Arnold Jewelers.
No hold for sales by mail:
Arnold Jewelers is not required by law, to hold items purchased via the internet (by mail). Due to the volatility of the precious metals markets, Arnold Jewelers retains the right to immediately resell items purchased via the internet (by mail) as needed to protect itself from an unforeseen drop in gold, silver and platinum market prices.
Right of refusal:
Arnold Jewelers also retains the right to refuse any item that it feels may be recently stolen, or suspicious. Arnold Jewelers also retains the right to refuse service to any customer that it feels is overly suspicious, or overly "challenging" to work with.
Arnold Jewelers retains the right to refuse to buy any precious
metal if it considers the market conditions overly unstable,
falling, or expected to fall.
Legal requirements for in store sales:
All in store customers by law must provide valid picture
identification, and agree to be fingerprinted. Arnold
Jewelers reserves the right to refuse service to any customer
unwilling to fulfill these legal requirements.
In-store surveillance:
Walk-in customers understand that surveillance cameras are in use in our store.
Customer understands that they will be photographed for obvious security reasons
while inside the premises of Arnold Jewelers.
9:30 am - 5:30 pm M-F